When do I renew my hosting account?

You will receive an email renewal notice with hosting renewal instructions prior to expiry.

Remember that domain and hosting accounts are two distinct products and therefore are renewed in separate. To pay your hosting account, you will need to direct deposit to our bank account.

Bank account details for hosting account:

Bank of QLD account Details:
Financial Institution name: Bank Of Queensland

Business Name: Silk Aurora Pty Ltd
BSB: 124102
Account Number: 21898975

 Host Account Reminder emails:
  • 1st Invoice Generation: 5 days before the due payment date to generate invoices.
  • Invoice Unpaid Reminder: 2 days before the invoice due date to send a reminder.
  • First Overdue Reminder: 1 days after the invoice due date to send the first overdue notice
  • Second Overdue Reminder: 3 days after the invoice due date to send the second overdue notice
  • Third Overdue Reminder: 7 number of days after the invoice due date to send the third (final) overdue notice

Host Account Suspension/Termination:

  • Host account suspended: 7 days after the due payment date.
  • Suspension email sent to customer: Service Suspension Notification email sent on successful Suspend.
  • Un-Suspention email sent to customer: Service Un-suspension Notification email sent on successful Un-suspend.
  • Termination: 28 days after the due payment date before terminating the account

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